Privacy Policy

SAJEX FREIGHT LTD ("Company", "we", "us", or "our") operates corporate headquarters in Calgary, Alberta, and regional operations in Cambridge, Ontario. We respect your privacy and are committed to safeguarding personal and corporate data collected through our digital portals, quote forms, and freight logistics services.

This Privacy Policy outlines how we collect, store, utilize, and protect your information in accordance with the Canadian Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial regulations.

We collect essential information required to execute international freight forwarding, customs brokerage, and supply chain management services:

• Personal & Corporate Identity: Full name, company title, business address, email, and phone numbers.
• Shipment Manifest Data: Origin, destination, cargo dimensions, commercial invoices, and customs declaration forms.
• Financial & Billing Info: Corporate credit ratings, payment authorizations, and transaction histories.
• Technical Telemetry: IP addresses, browser specifications, operating system details, and session durations collected automatically via secure cookies.

All data collected is utilized strictly for legitimate logistics and business operations:

• Calculating accurate freight rates, carrier schedules, and customs duty quotes.
• Processing customs clearance and regulatory filings with Canada Border Services Agency (CBSA) and US Customs.
• Providing real-time 24/7 shipment tracking and delivery notifications via SMS and email.
• Managing corporate accounts, invoicing, and audit compliance.

We do not sell, rent, or lease your personal information to third-party marketers. Information is disclosed solely to authorized entities involved in cargo transport:

• Carrier Partners: Vetted ocean shipping lines, air cargo carriers, and trucking lines required to fulfill your transport orders.
• Regulatory Authorities: Customs agencies, port authorities, and law enforcement agencies when mandated by law.
• Logistics Software Providers: Encrypted cloud hosting and tracking infrastructure operating under strict non-disclosure agreements.

We enforce military-grade TLS 1.3 encryption for data in transit and AES-256 encryption for stored files. Access to sensitive shipping records is restricted strictly to licensed customs brokers and authorized logistics managers.

Logistics records and transactional communications are retained for 7 years to comply with Canadian tax, customs, and international trade auditing requirements.

Under PIPEDA and privacy regulations, you possess the right to:

• Request access to your personal or corporate records held in our databases.
• Request immediate correction of outdated or incomplete information.
• Opt out of marketing communications at any time via explicit unsubscribe links.
• Request data erasure subject to legal record-keeping exemptions.

For inquiries, access requests, or privacy concerns, please contact our Data Protection Office:

• Privacy Email: privacy@sajexfreight.com
• Corporate Phone: +1-368-299-5639
• Headquarters Address: 10491-72 St. SE, Calgary, AB T2C 5P6, Canada